The common responsibilities for this position include building and maintaining deep relationships with a portfolio of SME customers to understand their needs and provide value-based solutions using Airwallex products and services. The role involves advocating for Airwallex to ensure customers utilize services to their full potential and achieving revenue targets by focusing on input metrics. Responsibilities also include forecasting and developing a pipeline within Salesforce to accurately track business performance, collaborating with internal stakeholders to share customer insights, and contributing to the product roadmap. Additionally, managing key fintech B2B accounts and acting as the primary post-sales contact for clients is essential, along with providing onboarding, product training, and continuous support. Proactively monitoring client performance, resolving issues, and enhancing retention and upselling opportunities are also key duties. The position requires coordination with internal teams and external partners to ensure smooth project delivery and delivering excellent customer service to enhance client satisfaction.
The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.
The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.
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Academic degree required as indicated by all job postings
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