Customer Service Officer

Responsibility

The common responsibilities for this position include handling customer inquiries across phone, email, and live chat in a positive and professional manner, resolving customer complaints promptly and escalating issues to the team head as necessary, evaluating problems raised by customers and providing effective solutions to build customer loyalty, establishing and maintaining good customer relationships, and following up on customer inquiries appropriately while consulting supervisors when needed. Additionally, the role involves providing administrative support to the department, assisting in client onboarding and performing eKYC, collaborating with internal teams for seamless service delivery, and participating in cross-functional projects and ad-hoc assignments as required.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%