Customer Service Officer

Responsibility

The common responsibilities for this position include handling customer inquiries and loan application processes through various communication channels such as phone, email, and live chat. The role involves following up on loan applications, verifications, and repayments in a professional manner, as well as providing administrative support to the team, including data entry and file management. Additionally, the position requires delivering high-quality customer service, resolving customer complaints promptly, and ensuring customer satisfaction by evaluating problems and providing effective solutions. Collaboration with internal teams and departments is essential for supporting client onboarding and addressing customer needs. The officer is also responsible for maintaining strong communication with team members, sharing expertise, and participating in ad-hoc tasks and projects as needed.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%