Customer Services Executive

Responsibility

The common responsibilities for this position include handling customer inquiries through various communication channels, maintaining strong relationships with existing clients, providing quality customer service, and addressing client feedback. Additional duties involve welcoming and assisting customers, managing incoming calls, scheduling appointments, resolving software-related issues, guiding customers in software installation and basic operations, and coordinating with internal departments for timely case handling. The role also requires achieving individual sales targets, including account openings and financial products, and assisting with ad hoc tasks assigned by the supervisor.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%