Customer Service Associate

Responsibility

The common responsibilities for this position include communicating with customers through various channels such as social media, email, live chat, and phone calls. Actively listening to customers while maintaining a friendly, positive, and professional attitude is essential. The role involves resolving difficult situations with creativity, tact, and diplomacy, as well as providing information to customers to help resolve their problems. Additionally, the associate is responsible for setting up processes for gathering customer feedback and liaising with key internal partners to improve company products. Assisting in writing educational content and FAQ sections, providing cross-team support for Claims, Policy Admin, Account Management, and Product Development, and performing all other duties or projects as assigned are also key responsibilities.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%