Customer Services Officer

Responsibility

The common responsibilities for this position include providing comprehensive customer service for SME customers in consumer insurance lines, ensuring timely resolution of queries, issues, and complaints. The role involves supporting brokers by assessing insurance needs, handling quotations, negotiating terms, and managing post-sales documentation and claims. Responsibilities also include reviewing current coverage and renewal dates, advising customers on appropriate coverage, and conducting renewal comparisons. Maintaining accurate records of client interactions, insurance policies, and sales activities is essential, along with fostering strong relationships with customers and insurers to enhance renewal retention rates. The officer will handle inbound and outbound communications through calls, live chat, and emails, and assist in data collection and report preparation for the Customer Services Manager. Additional ad-hoc assignments may also be required.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%