Customer Service Officer

Responsibility

The common responsibilities for this position include handling customer inquiries and requests through various channels, preparing quotations, processing orders, maintaining and updating customer data, and providing after-sales service. The role also involves promoting company values, solving customer problems and complaints, collaborating with different departments, driving internal process improvements, and ensuring customer satisfaction. Additionally, responsibilities include managing reservations and ticketing inquiries, supporting contact center operations, addressing payment-related inquiries, and performing general administrative tasks. The position requires maintaining positive customer relationships and delivering high-quality service to enhance customer experience.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%