Operation Officer

Responsibility

The common responsibilities for this position include responding to customer inquiries and comments through various channels, including phone calls, LiveChat, and social media. The role involves liaising with subject departments to prepare responses, updating information handbooks and databases, and categorizing statistical data. The officer will support customer service-related projects and manage daily operations at designated service counters and lounges, ensuring quality customer service. Additionally, responsibilities encompass monitoring real-time operations at the terminal, managing baggage handling systems, and supervising contractors to ensure compliance with service standards. The officer will conduct safety inspections, prepare operational reports, and respond to emergencies while maintaining effective communication with stakeholders. Shift work is required, including overnight and holiday duties.

Job Growth

Skills Requirement

The percentages next to each skill reflect the sector’s demands in these respective skills. E.g., 30% means this skill has been listed in 30% of all the job postings in this sector.

• Skill Categories
• Specific Skill Sets

Skills Distribution

The skills distribution tells you what specific skill sets are in demand. E.g., Skills with a distribution of “More than 50%” means that these skills are wanted in more than 50% of the job postings.

• More Than 70%
• More Than 50%
• More Than 30%
• More Than 10%