6 Job Postings
2025-01-02 - 2026-01-02
The common responsibilities for this position include building and enhancing omni-channel and online/offline data connections for integrated analytics throughout the customer journey. Establishing a unified customer profile with real-time monitoring for experience optimization is essential. The role involves predicting customer demand across service touchpoints, managing digital assets on the website/app, and creating and maintaining data pipelines to aggregate customer data from various sources. Performing in-depth analysis of customer service metrics and behavioral data to identify trends and opportunities for improvement is crucial. Developing advanced analytics models and predictive algorithms to personalize interactions and optimize service delivery is required. Collaborating with cross-functional teams to translate insights into actionable strategies and designing interactive dashboards and reports to effectively communicate data-driven insights are key tasks. Staying updated on data analysis techniques and contributing to the development of a centralized customer data platform while ensuring data quality and security is necessary. Additionally, identifying and implementing emerging technologies to drive innovation in customer experience and supporting various ad-hoc projects are part of the responsibilities.
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